Privacy policy

Privacy Policy

Last Updated: November 23, 2025

TURACO COFFEE operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). TURACO COFFEE is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact Details: Your name, address, billing address, shipping address, phone number, and email address.
  • Financial Information: Credit card, debit card, and financial account numbers, payment card information, transaction details, and other payment details.
  • Account Information: Your username, password, preferences and settings (if you create an account).
  • Transaction Information: The products you view, purchase, return, or exchange.
  • Device Information (Automatically Collected): Information about your device, browser, IP address, and how you interact with the Site, including through the use of cookies, log files, web beacons, and similar technologies.

How We Use Your Personal Information

We use your personal information for the following primary purposes:

Purpose Description
Fulfillment & Services To provide you with the Services, process your payments, fulfill your orders (both in-house roasted beans and dropshipped accessories), arrange for shipping, and manage your account.
Marketing & Advertising To send you marketing, advertising, and promotional communications (in line with your preferences) and to show you online advertisements.
Security & Fraud Prevention To authenticate your account, provide a secure shopping experience, and detect or investigate fraudulent or malicious activity.
Communicating with You To provide customer support, respond to inquiries, and provide notifications related to your orders.
Legal Compliance To comply with applicable Canadian laws, respond to valid legal processes, and enforce our Terms of Service.

 

How We Disclose Personal Information

We may disclose your personal information to the following categories of third parties for legitimate purposes subject to this Privacy Policy:

  • Shopify & Service Providers: With Shopify, vendors, and other third parties who perform services on our behalf (e.g., payment processing, data analytics, customer support, fulfillment, and shipping partners).
  • Business & Marketing Partners: To provide marketing services and personalized advertising. Note: You may have a right to opt-out of these uses.
  • Legal Compliance: To comply with applicable legal obligations (such as responding to a subpoena or search warrant), or to protect our rights.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for us. Information you submit will be shared with Shopify, as well as third parties, to provide and improve the Services for you.

To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy.

Your Rights and Choices (Canadian Residents)

As a Canadian resident, and depending on your province/territory, you may have the right to:

  • Access / Know: Request access to the personal information we hold about you.
  • Delete: Request that we delete personal information we maintain about you.
  • Correct: Request that we correct inaccurate personal information we maintain about you.
  • Managing Communication Preferences: You can opt-out of receiving promotional emails at any time by using the unsubscribe option in our emails.

You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights.

International Transfers

Please note that as we utilize global dropshipping suppliers and are hosted by Shopify, your information may be transferred, stored, and processed outside of Canada, including to the United States and other locations where our suppliers operate. We ensure that such transfers comply with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

TURACO COFFEE

Email: info@turacocoffee.ca